Shipping policy
Order Processing
At Grateatud, we strive to process and ship your orders as quickly and efficiently as possible. Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been dispatched. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
Free Shipping
We are pleased to offer free shipping on all orders. Our goal is to make your shopping experience as seamless and enjoyable as possible by removing shipping costs from the equation. Delivery times may vary based on your location and any external factors beyond our control, such as carrier delays or inclement weather. Typically, orders are delivered within 2-5 business days via USPS.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online. If you have any issues or need assistance with tracking your order, please contact our customer service team.
Delivery Issues
If your order is lost, damaged, or delayed, please contact us immediately at support@grateatud.com. We will work with the shipping carrier to resolve the issue as quickly as possible. In the case of a damaged package, please provide photos of the damage to help expedite the resolution process.
Incorrect or Incomplete Addresses
Please ensure that all shipping information is accurate and complete at the time of order. Grateatud is not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping charges may apply.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@grateatud.com with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
If you have any questions about our shipping policy, please do not hesitate to contact our customer service team at support@grateatud.com or call us at (813) 291-4948.
We value your business and strive to make your experience with Grateatud as pleasant and seamless as possible. Thank you for choosing Grateatud!